Deliver the right experiences—in the cloud.
Today’s demanding customer expects timely and targeted touch points across all interactions with your company, from marketing and sales to ongoing customer service. Which is why you need to know about Microsoft Dynamics 365 for Sales.
This innovative solution gives you the power to:
Dashboard
Increase Sales
Microsoft Dynamics 365 for Sales gives your salespeople the tools and insights they need to deliver relevant offers and solutions—at the moment that they need them. Plus, with integrated social listening capabilities, you’ll be able to easily spot trends and identify potential leads in real time.
Develop Sales Techniques:
- Accounts and opportunities
- Customer insights
- Planning and management
- Collaborative selling
- Mobile sales
- Sales analytics
Predict Behavior
Improve Customer Loyalty
Customer service has evolved far beyond waiting for a customer to report a problem or concern. With Service by Microsoft Dynamics you can predict customer behavior and proactively engage them across all channels—web, social, email and mobile—before a potential issue becomes a serious problem. All while helping to decrease your cost per case and boost agent satisfaction.
Enhance Customer Satisfaction:
- Cross-channel service
- Agent enablement
- Self-service
- Knowledge
- Social care
- Service intelligence
Drive Results
Boost Marketing ROI
Today’s hyper-educated buyer has more power than ever before. Which means to meet their demands you have to be more relevant and responsive. Microsoft Dynamics seamlessly integrates operations, planning, execution, and analytics across all channels—digital, social and traditional—enabling you to collaborate effectively as you engage customers and continually build your pipeline.
Engage Multi-Channel Buyers:
- Marketing resource management
- Multichannel campaigns
- Lead management
- Sales collaboration
- Social marketing
- Marketing analytics
